Terms & Conditions
These Terms & Conditions govern purchases from and use of novakasturi.com, operated by NOVA KASTURI SDN BHD (Registration No. 202601016986 (1679083-M)).
Website Use
You must provide accurate information when placing an order and use this website lawfully. You must not interfere with website security, submit fraudulent orders or misuse another person’s information.
Products and Descriptions
We sell denim clothing and related apparel. Please review each product’s description, measurements, size chart, material, colour and care instructions before ordering.
Product photographs are intended to represent the selected item accurately. Screen settings may affect colour appearance, but this does not excuse a material difference between an item supplied and its advertised description.
Prices and Payment
Prices are displayed in Malaysian Ringgit (MYR). The total payable, including any applicable taxes or disclosed charges, will be shown before you confirm payment.
Prices may change for future purchases. Changes do not alter the agreed price of an accepted order.
Available payment methods are displayed at checkout. Orders are subject to successful payment verification.
Orders and Acceptance
An automated order acknowledgement confirms receipt of your order. Acceptance occurs when we send a dispatch confirmation or otherwise expressly confirm acceptance.
If we cannot fulfil your order, we will notify you and refund any payment received for the unfulfilled items.
If a material pricing or listing error is discovered before acceptance, we will contact you to offer the corrected details or cancellation with a refund. We will not charge an increased amount without your agreement.
Delivery, Cancellation and Returns
Our Shipping Policy, Cancellation Policy, and Return, Refund & Exchange Policy form part of these terms.
Please read them before purchasing. Nothing in those policies removes rights that cannot lawfully be excluded.
Intellectual Property
Website content belonging to us or our licensors, including original text, branding and images, is protected by applicable intellectual property laws.
You may use the website for personal shopping purposes. Other reproduction or commercial use requires permission from the relevant rights holder.
Reviews
Reviews must reflect genuine experiences and must not contain unlawful, misleading or abusive content. We may moderate content for these reasons without misrepresenting customer feedback.
Website Availability and External Services
We take reasonable care to maintain the website but cannot guarantee uninterrupted availability. Third-party payment or delivery services may have separate terms applicable to their services.
This does not remove our responsibilities as the seller.
Responsibility and Consumer Rights
We remain responsible for obligations imposed on us by applicable law. Nothing in these terms excludes liability or restricts consumer guarantees, remedies or other rights that cannot legally be excluded.
Governing Law and Disputes
These terms are governed by the laws of Malaysia.
Please contact us first so that we can try to resolve a complaint. This does not prevent you from approaching a competent Malaysian court, the Tribunal for Consumer Claims Malaysia where applicable, or another authorised dispute-resolution body.
Changes to These Terms
Updated terms will apply to future transactions from their publication date. The terms applicable when your order was placed will continue to govern that order unless a change is required by law or agreed with you.