Shipping Policy
NOVA KASTURI SDN BHD (Registration No. 202601016986 (1679083-M)) provides delivery for orders placed through novakasturi.com.
Delivery Coverage and Charges
We deliver within Malaysia only. Free shipping applies to all orders within our delivery coverage, with no minimum purchase required. We do not offer international or overnight delivery.
Order Processing and Delivery Times
Orders are processed after payment has been confirmed.
- Order processing: [confirm number] business days.
- Peninsular Malaysia delivery: [confirm number] business days after dispatch.
- Sabah and Sarawak delivery: [confirm number] business days after dispatch.
Business days are Monday to Friday, excluding applicable public holidays. Processing and delivery times are separate; please allow for both when estimating your delivery date.
If we become aware of a delay, we will contact you with an updated delivery estimate. Any revised delivery arrangement will not remove your applicable consumer rights.
Tracking Your Order
Where tracking is available, we will send the tracking details to the email address provided with your order once your parcel has been dispatched.
Delivery Information
Please provide a complete and accurate delivery address and a reachable telephone number. Contact us promptly if your details need correction. Address changes after dispatch may not be possible.
If delivery is unsuccessful, please contact us so that we can coordinate the next steps with the courier.
Missing, Damaged or Delayed Parcels
If your parcel is missing, arrives damaged, or exceeds the delivery timeline stated above, email us with your order number and relevant details. We will investigate and arrange an appropriate resolution under our Return, Refund & Exchange Policy and applicable law.
For an undelivered order, you may contact us as soon as the stated delivery timeline has expired; you do not need to wait for the parcel to arrive.